FAQ

1. How do I place an order?
Select the items you want, choose the color or size (if applicable), and click "Add to Cart." When you're ready to purchase, go to "Checkout." Once your order is complete and payment is received, your selections will be prepared for shipping within 1-3 business days. You will receive an email with a tracking number.

2. Do I have to pay for shipping?
No, BUDDY STORE offers free shipping worldwide, regardless of the order amount.

3. Do you ship overseas?
Yes, BUDDY STORE ships worldwide! We use the best shipping services to ensure fast and safe delivery.

4. How can I check on my order?
You can track your order by visiting our Track My Order page. Simply enter the tracking number of your shipment or your order number and either your email address, phone number to view its status.

5. How can I cancel an order?
If your order hasn’t been shipped yet, you can cancel it by emailing thebuddystore.us@gmail.com. If the item has already been shipped, you’ll need to follow our Refund Policy.

6. What if I need to return an item?
We want you to be happy with your purchase. If your item is damaged or doesn’t meet your expectations, email us at thebuddystore.us@gmail.com for assistance. Please review our Refund Policy for more details.

7. Do I have to pay tax on my order?
No, there are no additional taxes on your order.

8. What types of payment do you accept for online purchases?

We accept Visa, MasterCard, American Express, and Apple Pay.

9. What if I have a question or need more information about my purchase?
If you have any questions, feel free to contact us via email at thebuddystore.us@gmail.com, Live Chat on our website or visit our Contact Page. Our team will respond promptly to assist you.

10. How secure is shopping online with BUDDY STORE?
We prioritize your security. All online transactions are processed through a secure gateway, ensuring that your information is protected with the latest security measures.

11. What is your privacy policy?
BUDDY STORE values your privacy and does not share your personal information with third parties. For details about how we collect, use, and protect your information, read our full Privacy Policy.